Effective Date: 7 April 2026
At AZ Pharma (accessible from https://azpharma.com.pk/), your privacy and the security of your personal and health-related information are our top priorities. This Privacy Policy outlines how we collect, use, protect, and handle your data when you use our website to purchase medicines, upload prescriptions, or interact with our services.
1. Who We Are
Our website address is: https://azpharma.com.pk/. We are an online pharmacy and healthcare platform dedicated to providing authentic medicines and healthcare products to customers across Pakistan.
2. Information We Collect
To provide you with secure and efficient healthcare services, we collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and delivery address.
- Health and Medical Information: When required by law or for dispensing restricted medicines, we collect uploaded medical prescriptions and keep a record of your order history.
- Payment Information: Billing details. (Note: We use secure, third-party Pakistani payment gateways such as JazzCash, EasyPaisa, or bank integrations. We do not store your credit/debit card numbers directly on our servers).
- Automated Information: Your IP address, browser user agent string, and device information to help with spam detection and improve user experience.
3. Comments
When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
4. Media & Prescriptions
If you upload images to the website (such as prescription images), you should avoid uploading images with embedded location data (EXIF GPS) included. Privacy Note for Prescriptions: Any prescription uploaded to AZ Pharma is treated as highly confidential medical data. It is only accessed by our authorized pharmacists to verify your order and is never shared publicly.
5. Cookies
- If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
6. Embedded Content From Other Websites
Articles or product descriptions on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
7. Who We Share Your Data With
As an e-commerce pharmacy, we strictly limit data sharing. However, to fulfill your orders, we share necessary details with:
- Logistics & Courier Partners: (e.g., TCS, Leopards, Trax, Bykea) We share your name, phone number, and address to ensure the safe delivery of your medicines.
- System Notifications: If you request a password reset, your IP address will be included in the reset email.
- Legal Compliance: We may disclose your information to the Drug Regulatory Authority of Pakistan (DRAP) or law enforcement if legally required to do so.
8. How Long We Retain Your Data
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.
- For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- Medical Records: Order histories and prescription records are retained securely for administrative and legal compliance purposes as per Pakistani pharmacy regulations.
9. What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. Please note: This does not include any data we are obliged to keep for administrative, legal (e.g., prescription tracking), or security purposes.
10. Where Your Data is Sent
Visitor comments and account creations may be checked through an automated spam detection service. All data is processed and stored in compliance with local regulations regarding data hosting and privacy.
11. Security Measures
Given the sensitive nature of health and pharmaceutical data, AZ Pharma employs standard SSL (Secure Socket Layer) encryption to protect your data during transmission. We maintain strict internal protocols so that only authorized pharmacists and support staff can view your health-related orders.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Email: abiajawad786@gmail.com
Phone: +92 321 4067754